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PAYMENT & DELIVERY |
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We accept:
Cheque
Telephone
BACS
FREE UK DELIVERY ON ALL ORDERS!
MINIMUM ORDER VALUE £5.00
International Delivery charges:
We charge a flat order handling charge on each order of £3.50 for Ireland and Europe and £5.00 for Rest of World. In addition to this, products carry an additional charge for each item ordered, calculated according to weight and subsequent postal/delivery rates. More details about delivery can be found on product pages and the Terms and Conditions page.
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Terms and Conditions
WELCOME TO OUR WEBSITE.
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Engine Restore UK Limited’s relationship with you in relation to this website.
The term “Engine Restore UK Limited” or "our" or “us” or “we” refers to the owner of the website whose registered office is First Floor, 9 Eastcliff, Felixstowe, Suffolk IP11 9TA. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information
and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to
the accuracy, timeliness, performance, completeness or suitability of the
information and materials found or offered on this website for any
particular purpose. You acknowledge that such information and
materials may contain inaccuracies or errors and we expressly exclude
liability for any such inaccuracies or errors to the fullest extent permitted
by law.
• Your use of any information or materials on this website is entirely at
your own risk, for which we shall not be liable. It shall be your own
responsibility to ensure that any products, services or information
available through this website meet your specific requirements. If in
doubt, call us to discuss.
• This website contains material which is owned by or licensed to us. This
material includes, but is not limited to, the design, layout, look,
appearance and graphics. Reproduction is prohibited other than in
accordance with the copyright notice, which forms part of these terms
and conditions.
• All trademarks reproduced in this website, which are not the property of,
or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website or content may give rise to a claim for
damages and/or be a criminal offence.
• From time to time this website may also include links to other websites.
These links are provided for your convenience to provide further
information. They do not signify that we endorse the website(s). We have
no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or
document without Engine Restore UK Limited’s prior written consent.
• Your use of this website and any dispute arising out of such use of the
website is subject to the laws of England and Wales.
RESTORE ENGINE RESTORER & LUBRICANT
Please read carefully the instructions we send you with RESTORE Engine Restorer & Lubricant before commencing treatment. In particular, never use RESTORE with friction-reducing oils or plant Esters or in the fuel tank of engines requiring a petroil mix.
RESTORE is not a quick-fix for mechanical problems such as bad or broken valves, rings or seals, cracked cylinder walls or heads etc. nor is it a substitute for regular maintenance i.e. oil and filter changes at the recommended intervals. It is a technological innovation that fights the aging effects of friction and wear. Please obtain a fault diagnosis from a motor technician if you have a problem that you are looking for RESTORE to fix before you commence treatment so that your expectations for RESTORE are not unrealistic.
MONEY BACK GUARANTEE
Every product we sell is backed by our 90 day money back guarantee. This guarantee applies to the first unit of any product purchased, providing it has been used in accordance with the instructions provided. With RESTORE Engine Restorer & Lubricant we ask you to drive 1000 miles, during which you should be able to register improvements in your engine. If you are unsatisfied with any product just drop us a line with a brief explanation as to why you were unhappy with the product, together with your name, address and order number, and we will refund the cost of the product in full. If you have purchased more than one unit, we will refund your money on the first unit and you can return any unused product unopened, again within 90 days, for a refund. Return postage costs are not refundable. This Guarantee applies to one unit purchase per product only and one refund request per lifetime, individual, family or address. Multiple product purchases do not apply and will not be honoured. Requests for refunds under the money-back guarantee will not be entertained more than 90 days after the date of purchase.
MINIMUM ORDER
The minimum order value we will accept on this website is £5.00.
RETURNS POLICY
Refunds will be given on unopened products returned to us within 14 days of receipt in the original packaging (but not on return postage and packing charges).
VAT CHARGES
Engine Restore UK Limited is registered for VAT. Prices shown on this website include VAT. Our VAT registration no. is 922 3334 52.
PAYMENTS AND PAYMENT METHODS
We accept payment by the following means:
PayPal
Credit and debit cards
Cheques
Postal Orders
PayOffline
Google Checkout
BACS
We accept INSTANT payments through PAYPAL, and eCheques, however, if you are paying by eCheque, please be aware that it takes up to 10 days for PayPal to clear your payment to our account and, consequently, there will be a delay in shipping your order whilst we await clearance of your payment. PayPal will convert your payment to an eCheque, instead of an instant payment, if you do not have credit card details placed on your PayPal account as a back-up funding source, or if some of the card details held on your PayPal account are out-of-date or incorrect (perhaps due to change in your card expiry date, card number, address etc.) If PayPal have converted your payment to an eCheque unexpectedly, check the details on your PayPal account are up-to-date and correct them if necessary. Contact PayPal if the problem persists.
You can pay by most major DEBIT OR CREDIT CARDS either on-line via the website or by calling 01394 675317 during office hours. Our website is protected by a 128bit SSL Secure Server which means that all credit card transactions are completely safe and encrypted. If you are calling to make payment, please be sure to have your card with you when you call.
If you wish to send a CHEQUE OR POSTAL ORDER, please make it payable to Engine Restore UK Limited and send it to 53 Adastral Close, Felixstowe, IP11 2TP. Please note that orders paid for by cheque will not be dispatched until the funds have cleared to our account, which could take up to 5 working days.
Supported by Alliance & Leicester, PAYOFFLINE provides an innovative and new way to pay for internet purchases allowing consumers to shop online and pay offline with cash or debit card at their local Payzone outlet. If you chose to pay by this method you will need to print the invoice provided on screen at the end of the transaction. This contains a barcode which you can take to any PayZone outlet to make payment. To find your nearest PayZone outlet go to: http://www.payoffline.com/Public/OutletSearch.aspx
We will be notified by PayOffline once your payment has been received.
You can pay by GOOGLE CHECKOUT if you have a Google Checkout account by clicking on the Google Checkout button to process your payment.
If you wish to pay by BACS, please follow the instructions shown on screen to make your payment.
DELIVERY
To Great Britain, Northern Ireland, Isle of Man and Channel Islands - UK Standard delivery (1-5 working days) is FREE on all orders .
You can choose to have your order delivered by UK Next Day service (Monday-Friday, excluding public holidays) upon payment of an additional charge, providing you place and pay for your order by 3pm. The exception to this would be for orders to Channel Islands, exceeding 2 kilos in weight, which may be delivered by Parcelforce Euro48 service at our discretion where the UK Next Day service is not available.
For International shipping, the minimum shipping/handling charge on any order is £3.50 for Ireland and Europe and £5.00 for Rest of World. In addition to this, products carry an additional charge for each item ordered, calculated according to weight and subsequent postal/delivery rates to the delivery zone and address requested.
We normally ship within 24 hours of receiving your payment, but please allow 7 working days for your goods to reach you if you live in the UK, 14 working days if you live in Europe and 21 working days for the rest of the World.
For delivery within the UK, we ship by Royal Mail Recorded Delivery, Royal Mail Special Delivery (1pm) or Parcelforce Worldwide. For overseas delivery, we ship by Royal Mail International Signed For or Parcelforce Worldwide. Royal Mail do not guarantee their delivery times for Recorded mail and even though most customers receive their parcels within 1-5 working days, sometimes there will be a delay, which is outside our control. Royal Mail do not consider a parcel lost until 15 working days have elapsed since posting. If your parcel has not arrived within 7 days of posting please contact us so we may make investigations for you.
You will be required to sign for the parcel on receipt, so please make sure someone will be around during the day, at the address you have given, to receive the parcel. If no-one is in, a card will be left asking you to pick-up from the local sorting office or to call the delivery agents to arrange re-delivery; if the item is not picked up or delivery rearranged within 7 days (in the case of Royal Mail) or 16 days (in the case of Parcelforce) of receipt of this card, the parcel will be returned to us. We have no other option, under these circumstances, but to pass on to you any charges levied by the delivery agents for returning parcels to us and for any subsequent re-delivery to you.
Where we make delivery charges, these cover both postage and packing and include VAT. We take care to pack our customers parcels well, using professional packing materials appropriate to the nature of product being carried & we aim to dispatch orders on a daily basis, Monday to Friday.
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DISCOUNTS |
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Buy any 3 items together* in one order and receive 10% discount off the total price. The discount will be allowed in the shopping cart automatically when you buy 3 or more items.
*special offers and combined offers count as one item.
BULK DISCOUNTS
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SPECIAL OFFER!!
48 x 250ml cans £399 (UK p&p free) - less than £8.50 per can!
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SPECIAL OFFER!!
12 x 1 litre cans £350 (UK p&p free) - less than £30.00 per can.
Call us for details of other special offers - pricing based on volume.
Enquiries from car clubs welcomed.
Local Stockists wanted all over the UK.
Please call
0844 477 9467 (lo-call)
or 01394 675317.
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