TERMS AND CONDITIONS

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Engine Restore UK Limited’s relationship with you in relation to this website.

The term “Engine Restore UK Limited” or 'our' or “us” or “we” refers to the owner of the website whose registered office is First Floor, 9 Eastcliff, Felixstowe, Suffolk IP11 9TA. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. If in doubt, call us to discuss.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website or content may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Engine Restore UK Limited’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

RESTORE ENGINE RESTORER & LUBRICANT

Please read carefully the instructions we send you with RESTORE oil before commencing treatment. In particular, never use RESTORE with HEUI fuelled engines, in engines using petroil mixes or where the engine oil runs through a clutch assembly (wet clutch). RESTORE does not work effectively with friction-reducing oil additives (PTFE, Prolong, Activ8, Motorup etc.) or ester based oils (e.g. Magnatec, Silkolene ‘R’, AMSOIL) so avoid using RESTORE with any of these.

RESTORE is not a quick-fix for mechanical problems such as bad timing, burnt or broken valves or rings, holed pistons, perished seals, cracked cylinder walls, glazed bores or cracked or warped heads etc. nor is it a substitute for regular maintenance i.e. oil and filter changes at the recommended intervals. RESTORE will not work in a sump full of black sludge blocking the oil pump pickup. RESTORE is a technological innovation that fights the aging effects of friction and wear. Please obtain a fault diagnosis from a motor technician if you have a problem that you are looking for RESTORE to fix before you commence a remetallizing treatment so that your expectations for RESTORE are not unrealistic.

MONEY BACK GUARANTEE

Ametech RESTORE and MPC products are all backed by our 90 day money back guarantee. We have such confidence in these products and their abilities to improve, enhance and protect the performance of your vehicle or machinery, that we will give you your money back if you are not happy with the results after 1000 miles (or 20 hours) of use. This guarantee applies to the first unit (single bottle or can) of any product purchased, providing it has been used in accordance with the instructions provided. If you are dissatisfied with any product please call the Ametech technical helpline on 0844 477 9467 in the first instance for advice. A series of questions will be asked to validate your claim, so please be prepared to give as much detail as possible about the vehicle and your reason for purchasing the product in question.

If you have purchased more than one unit (single can or bottle), we will refund your money on the first unit and you can return any unused product unopened, again within 90 days, for a refund. Return postage costs are not refundable. Customers may be given the option of more product free of charge in place of a refund if their prime concern is to fix their engine. This Guarantee applies to one unit purchase per product only and one refund request per lifetime, individual, family or address. Refund claims for multiple product purchases do not apply and will not be honoured. Requests for refunds under the money-back guarantee will not be entertained more than 90 days after the date of purchase.

Only purchases made in the UK for consumption within the UK are covered under the Money Back Guarantee.

Silverline Tools are backed by their 30 day Standard Guarantee and come with the free option of an extended guarantee period.  To activate the extended guarantee you must register the product at www.silverlinetools.com within 30 days of purchase. Should you not wish to register, the standard 30 day guarantee period will apply. This guarantee, and the guarantee period, begins on the date of retail purchase as detailed on your sales receipt. If a product develops a fault within 30 days of purchase, return it to us, with your receipt, stating details of the fault. We will either refund your payment or replace faulty goods at our discretion. We do not refund carriage. All products should be in a suitably clean and safe state for repair, and should be packaged carefully to prevent damage or injury during transportation. We may reject unsuitable or unsafe deliveries. If any Silverline Tools product develops a fault after 30 days, a guarantee claim must be submitted on-line to Silverline Tools at www.silverlinetools.com.

Steel Seal (Head Gasket Repair) is not covered by the Ametech Money Back Guarantee. If you have a head gasket failure or a blown head gasket and Steel Seal does not repair it, Steel Seal will give you your money back. All you need to do it supply Steel Seal with your proof of purchase and confirmation from a VAT registered garage that you have a blown head gasket by means of a compresssion test or gas test. Please call Steel Seal on 0871 288 7125 to register your claim. Further details can be found on the Steel Seal website www.steelseal.co.uk.

MINIMUM ORDER

The minimum order value we will accept on this website is £10.00.

RETURNS POLICY

Refunds will be given on unopened products returned to us within 14 days of receipt in the original packaging (but not on return postage and packing charges).

DAMAGED GOODS

All faulty/damaged goods, errors and omissions must be reported to us by phone or email within 48 hours of receipt. If it is obvious that the package has been damaged in transit, please keep the packaging as this may be needed as evidence in a claim against the carrier. If we ask you to return an item which is damaged or faulty we will refund the return postage costs. Please return goods using a trackable delivery service such as recorded delivery for your own protection.

VAT CHARGES

Engine Restore UK Limited is registered for VAT. Product prices are shown including VAT. Delivery charges are also subject to VAT, which will be applied and shown in the Shopping Cart. Our VAT registration no. is 922 3334 52.

PAYMENTS AND PAYMENT METHODS

Payment on all orders is required prior to dispatch of goods.

We accept payment by the following means:

PayPal
Credit and debit cards
Cheques
Postal Orders
PayOffline
Google Checkout
Sterling Bank Drafts
BACS

We accept INSTANT payments through PAYPAL. WE DO NOT ACCEPT PAYPAL E-CHEQUES because of the inevitable delay they cause in shipping items out to customers while we wait for the e-Cheque to clear, which can take up to 10 days.

You can pay by most major DEBIT OR CREDIT CARDS either on-line via the website through a secure payment processor SagePay or by calling 01449 760244 during office hours. Our website is protected by a 128 bit SSL Secure Server which means that all information entered by you is completely safe and encrypted. All payment details entered on-line are routed directly to Sagepay's secure servers - we do not see your card details - we only see your payment. If you are calling to make payment over the telephone, please be sure to have your card with you when you call.

If you wish to send a CHEQUE OR POSTAL ORDER, please make it payable to Engine Restore UK Limited and send it to Engine Restore UK Limited, The Technology Centre, Station Road, Framlingham, Woodbridge, Suffolk IP13 9EZ. Please note that orders paid for by cheque will not be dispatched until the funds have cleared to our account, which could take up to 5 working days.

Supported by Alliance & Leicester, PAYOFFLINE provides an innovative and new way to pay for internet purchases allowing consumers to shop online and pay offline with cash or debit card at their local Payzone outlet. If you chose to pay by this method you will need to print the invoice provided on screen at the end of the transaction. This contains a barcode which you can take to any PayZone outlet to make payment. To find your nearest PayZone outlet go to: http://www.payoffline.com/Public/OutletSearch.aspx

We will receive payment confirmation from PayOffline within one working day of your payment being made to the PayZone outlet.

You can pay by GOOGLE CHECKOUT if you have a Google Checkout account by clicking on the Google Checkout button to process your payment.

If you wish to pay by BACS, please follow the instructions shown on screen to make your payment.

DISCOUNT CODES

Only one discount code or voucher code to be used in conjunction with any one order. Entering more than one discount code in the shopping cart will invalidate the order.

DELIVERY

Our delivery charges are based on the following factors:

• the total weight of the products in each parcel
• resultant charges levied by the delivery service being used.

Orders are dispatched Monday to Friday only. Orders placed after 12 noon on a Friday will not be dispatched until the following Monday (providing this is not a bank holiday).

We will not ship to any destination country not offered as a delivery zone option on our website. Any order placed which displays a delivery address not appropriate for delivery zone chosen will be cancelled and any monies paid refunded.

We use Royal Mail and Parcelforce for our deliveries. We will make the choice of who carries your parcel at our discretion and this will depend upon the size/weight of the parcel, the delivery method you have chosen at the checkout, the timeliness and reliability of the service in relation to your requirements and any prohibitions imposed upon us by the carrier (e.g. by weight or types of goods).

The two most important features of your delivery address are the house number or name and the correct postcode. All postal delivery companies use the postcode to locate the correct street/road; the number or name of the property are obviously essential to ensure that you, and not someone else, receive your parcel. If you give the incorrect house no. or postcode on your order, however small the mistake, it will have a severe impact on the time of delivery. We cannot be held responsible for any mistakes that buyers make with regard to addresses.

You will be required to sign for most parcels upon receipt, so please make sure someone will be around during the day, at the address you have given, to receive the parcel. If no-one is in, a card will be left asking you to pick-up from the local sorting office or to call the delivery agents to arrange re-delivery; if the item is not picked up or delivery rearranged within 7 days (in the case of Royal Mail) or 16 days (in the case of Parcelforce) of receipt of this card, the parcel will be returned to us. We have no other option, under these circumstances, but to pass on to you any charges levied by the delivery agents for returning parcels to us and for any subsequent re-delivery to you.

We may, at our discretion, dispatch your order as more than one parcel where it is more economical to do so or to comply with weight restrictions imposed by the carrier.

VAT at the current rate is applied to any shipping charges in the Shopping Cart.

Where we make delivery charges, these cover both postage and packing and are subject to UK VAT. We take care to pack our customers parcels well, using professional packing materials appropriate to the nature of product being carried & we aim to dispatch orders on a daily basis, Monday to Friday.

UK STANDARD DELIVERY

UK Standard delivery is available to all addresses in the UK. If you choose this method of delivery your order will most likely be sent by Royal Mail 1st Class Recorded Delivery and should arrive within 1-5 working days although this is not guaranteed. Royal Mail do not consider a parcel lost until 15 working days have elapsed since posting. If you haven't received your parcel within 7 days of our notice of dispatch, please call us for tracking information.

UK EXPRESS DELIVERY OPTIONS

If you choose and pay for any of the following timed delivery services, your order will reach you within the times specified PROVIDED your order is placed and payment received by 12 noon for same day shipping. If your order is received after 12 noon, it will be dispatched the next working day. If you order is placed and paid for before 12 noon on a Friday and you have chosen Next Day delivery, it will be delivered the following Monday (providing this is not a bank holiday).

Deliveries will be made at anytime between 8am and 7pm on working days (Monday to Friday only). We cannot be more specific about delivery times. The courier will make all efforts necessary to deliver your parcel within the time frame specified, but occasionally there will be delays due to unforseen circumstances which are totally outside our control.

UK Next Day delivery is a guaranteed Next Day delivery service to most addresses on the UK Mainland and does not provide Next Day delivery to Northern Ireland, Isle of Man, Scilly Isles, Channel Islands or Highlands and Islands of Scotland. Next Day delivery is NOT guaranteed to the following postcodes, which will be delivered within TWO WORKING DAYS if the UK Next Day delivery option is chosen:

AB30-31, AB33-38,AB41-45,AB51-56, AB63, DD8-10, FK8 3, PH10-11, PH12-14, FK17-21, TD15 2.

UK Express delivery is a guaranteed 2-3 working day delivery service to UK Mainland addresses excluding postcodes IV1-36, IV40-49,IV51-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH17- 26, PH30-44,PH 49-50, ZE1-3.

OVERSEAS DELIVERY

Delivery to EU countries: Small packets under 2 Kilos will travel by Royal Mail Airmail. See IMPORTANT NOTE below. Parcels over 2 Kilos in weight will travel by Parcelforce Euro Business Priority.

Delivery to Rest of Europe:

Small packets under 2 Kilos will travel by Royal Mail Airmail. See IMPORTANT NOTE below. Parcels over 2 Kilos in weight will travel by Parcelforce Euro Business Priority.

Delivery to Rest of World: Small packets under 2 Kilos will travel by Royal Mail Airmail unless the contents are classed as prohibited or restricted items by the air carriers, in which case the packets may have to travel by Surface mail. Please see IMPORTANT NOTE below. Parcels over 2 Kilos in weight will travel by Parcelforce Global Priority.

We may, at our discretion, dispatch your order as more than one parcel where it is more economical to do so or to comply with weight restrictions imposed by the carrier.

If you have not received your parcel within 28 days, please contact us for tracking information. We do not accept responsibility for delays caused by interception of any parcel by the carrier, airline or customs authorities, which is beyond our control. We will not be held responsible for the payment of taxes and excise duties levied by customs authorities in the recipient country.

Please follow these links to the Royal Mail and Parcelforce websites for guidance on delivery speeds for the relevant service and destination:
Royal Mail Airmail - delivery speeds
Parcelforce Worldwide - delivery speeds
SURFACE MAIL. The 'Likely Delivery Times' for International Surface Mail quoted by Royal Mail on their website www.royalmail.com are as follows:
Western Europe: up to 2 weeks from date of posting
Eastern Europe: up to 5 weeks
North America: up to 6 weeks
South America, Africa and Asia: up to 8 weeks
Australasia: up to 12 weeks.

IMPORTANT NOTE: It is becoming increasingly difficult for us to ship our products internationally using airmail, since a growing number of air carriers are refusing to carry liquids of any kind, other than those allowed in hand baggage. Therefore, we will ship any orders placed within the delivery zones offered on our website according to the most reliable delivery method. In the case of shipments to addresses within the EU, this is most likely to be airmail, although very recently we have had a packet refused by Irish airlines by reason of the contents being a liquid. For International shipments outside the EU, packets containing liquid products will travel by Surface Mail. Royal Mail, in their wisdom, have withdrawn the facility to send International Surface Mail by a tracked or signed for service; we will obtain proof of posting from Royal Mail at the time of dispatch, but once a packet has left the UK we will be unable to offer any tracking information. We will not ship to any destination country not offered as a delivery zone option on our website. We apologize for any inconvenience or disappointment experienced by our customers, past and present, as a result of this policy which we have had to adopt due to circumstances beyond our control.