TERMS AND CONDITIONS
The term “Ametech Automotive Ltd.” or 'Ametech' or our' or “us” or “we” refers to the owner of the website whose Registered Office is Framlingham Technology Centre, Station Road, Framlingham, Woodbridge, Suffolk, IP13 9EZ, UK.
The term “you” refers to the user or viewer of our website.
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. If in doubt, call us to discuss.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website or content may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Engine Restore UK Limited’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
RESTORE ENGINE RESTORER & LUBRICANT
Please read carefully the instructions we send you with RESTORE oil before commencing treatment. In particular, never use RESTORE with HEUI fuelled engines, in engines using petroil mixes or where the engine oil runs through a clutch assembly (wet clutch). RESTORE does not work effectively with friction-reducing oil additives (PTFE, Prolong, Activ8, Motorup etc.) or ester based oils (e.g. Magnatec, Silkolene ‘R’, AMSOIL) so avoid using RESTORE with any of these.
RESTORE is not a quick-fix for mechanical problems such as bad timing, burnt or broken valves or rings, holed pistons, perished seals, cracked cylinder walls, glazed bores or cracked or warped heads etc. nor is it a substitute for regular maintenance i.e. oil and filter changes at the recommended intervals. RESTORE will not work in a sump full of black sludge blocking the oil pump pickup. RESTORE is a technological innovation that fights the aging effects of friction and wear. Please obtain a fault diagnosis from a motor technician if you have a problem that you are looking for RESTORE to fix before you commence a remetallizing treatment so that your expectations for RESTORE are not unrealistic.
MONEY BACK GUARANTEE
Ametech RESTORE and MPC products are all backed by our 90 day money back guarantee. We have such confidence in these products and their abilities to improve, enhance and protect the performance of your vehicle or machinery, that we will give you your money back if you are not happy with the results after 1000 miles (or 20 hours) of use. This guarantee applies to the first unit (single bottle or can) of any product purchased, providing it has been used in accordance with the instructions provided.
If you are dissatisfied with any product please call the Ametech Technical Helpline on 01728 726620 in the first instance for advice. A series of questions will be asked to validate any claim under the Money Back Guarantee, so please be prepared to give as much detail as possible about the vehicle and your reasons for purchasing the product in question. We may require evidence of the mileage covered since adding Engine Restorer to your engine, so please retain fuel receipts and/or take a date recorded photo of your odometer both before treatment and prior to submitting your claim. Please make sure that you retain your original receipt indicating the place and date of purchase, the product description and the price paid, as you will be required to present this to validate your claim.
If you have purchased more than one unit (single can or bottle), we will refund your money on the first unit and you can return any unused product unopened, again within 90 days, for a refund. Return postage costs are not refundable. Customers may be given the option of more product free of charge in place of a refund if their prime concern is to fix their engine. This Guarantee applies to one unit purchase per product only and one refund request per lifetime, individual, family or address. Refund claims for multiple product purchases do not apply and will not be honoured. Requests for refunds under the money-back guarantee will not be entertained more than 90 days after the date of purchase.
Only purchases made in the UK for consumption within the UK are covered under the Money Back Guarantee.
Silverline Tools are backed by their 30 day Standard Guarantee and come with the free option of an extended guarantee period. To activate the extended guarantee you must register the product at www.silverlinetools.com within 30 days of purchase. Should you not wish to register, the standard 30 day guarantee period will apply. This guarantee, and the guarantee period, begins on the date of retail purchase as detailed on your sales receipt. If a product develops a fault within 30 days of purchase, return it to us, with your receipt, stating details of the fault. We will either refund your payment or replace faulty goods at our discretion. We do not refund carriage. All products should be in a suitably clean and safe state for repair, and should be packaged carefully to prevent damage or injury during transportation. We may reject unsuitable or unsafe deliveries. If any Silverline Tools product develops a fault after 30 days, a guarantee claim must be submitted on-line to Silverline Tools at www.silverlinetools.com.
All faulty/damaged goods, errors and omissions must be reported to us by phone or email within 48 hours of receipt. If it is obvious that the package has been damaged in transit, please keep the packaging as this may be needed as evidence in a claim against the carrier. If we ask you to return an item which is damaged or faulty we will refund the return postage costs. Please return goods using a trackable delivery service such as recorded delivery for your own protection.
We reserve the right to cancel the contract between us if:
- we have insufficient stock;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will refund to your account any sum deducted by us from your credit card, PayPal account or other method you used to make your payment, or send a cheque in the appropriate sum, as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
You have the right to cancel the contract between us at any time before goods are shipped to you. Please call us on +44 (0)1728 726620 during office hours to notify us of your wish to cancel. Outside office hours, please email email@example.com, marking your email as URGENT. Once we have cancelled your order, your payment will be refunded in full via the payment method you used when placing the order. If you wish to cancel the contract after goods have been shipped, the goods must be returned to us in accordance with our Returns Policy (see below).
Refunds will be given on unopened products returned to us within 14 days of receipt in the original packaging and in saleable condition. We do not refund return postage and packing charges. For your own protection, please use a trackable or signed for service to return the item to us and call us on 01728 726620 or email firstname.lastname@example.org in advance of returning any item for return delivery instructions.
Payment on all orders is required prior to dispatch of goods.
We accept payment by the following means:
Credit and debit cards
Sterling Bank Drafts
You can pay by most major DEBIT OR CREDIT CARDS on-line via the website through a secure payment processor Stripe or by calling 01728 726620 during office hours. Our website is protected by a 128 bit SSL Secure Server which means that all information entered by you is completely safe and encrypted. All payment details entered on-line are routed directly to Stripe's secure servers - we do not see your card details - we only see your payment. If you are calling to make payment over the telephone, please be sure to have your card with you when you call.
If you wish to send a CHEQUE OR POSTAL ORDER, please make it payable to Ametech Automotive Ltd. and send it to Ametech Automotive Ltd., The Technology Centre, Station Road, Framlingham, Woodbridge, Suffolk IP13 9EZ. Please note that orders paid for by cheque will not be dispatched until the funds have cleared to our account. Please allow 14 days for delivery from the date of posting your cheque to us.
If you wish to pay by BACS, please follow the instructions shown on screen to make your payment.
Some items on our website may be shown with a 0.00 zero price or value. This does not mean that these items are free. Zero pricing is shown where the manufacturers do not allow retail prices to be published. Prices for these items are available on application - please call us on 01728 726620. If you add any item with a zero value to your cart and then proceed through checkout, the entire order will be classed as invalid. We will call you to give you the option to cancel the order and receive a full refund or to purchase the item at the correct price to be agreed with you and then invoiced for payment separately.
Only one discount code or voucher code to be used in conjunction with any one order. Entering more than one discount code in the shopping cart will invalidate the order.
Our delivery charges are based on the following factors:
• the total weight of the products in each parcel
• resultant charges levied by the delivery service being used.
Orders are dispatched Monday to Friday only. Orders placed after 12 noon on a Friday will not be dispatched until the following Monday (providing this is not a bank holiday).
If you require delivery to any destination country not offered as a delivery zone option on our website, please contact us to find out whether we can offer shipping to your destination and for a quotation for cost of delivery. We will need your country, town and postcode and details of the items you would like to order and quantities. Any order placed which displays a delivery address not appropriate for delivery zone chosen may be cancelled and any monies paid refunded or we may contact you asking for additional payment for the correct delivery zone, depending whether it is possible for us to ship to the requested destination.
We use a variety of reputable couriers for our deliveries. We only use couriers who can provide tracking and/or signature on delivery. We will make the choice of who carries your parcel at our discretion and this will depend upon the size/weight of the parcel, the delivery method you have chosen at the checkout, the timeliness and reliability of the service in relation to your requirements and any prohibitions imposed upon us by the carrier (e.g. by weight or types of goods).
The two most important features of your delivery address are the house number or name and the correct postcode. All postal delivery companies use the postcode to locate the correct street/road; the number or name of the property are obviously essential to ensure that you, and not someone else, receive your parcel. If you give the incorrect house no. or postcode on your order, however small the mistake, it will have a severe impact on the time of delivery. If your property is difficult to find, please email us instructions to pass to the courier. We cannot be held responsible for any mistakes that buyers make with regard to addresses.
You will be required to sign for most parcels upon receipt, particularly Express and Next Day delivery methods, so please make sure someone will be around during the day at the address you have given to receive the parcel.
In the event no-one is home to accept a signature required delivery, a card will be left asking you to collect from the courier company's local delivery office or to call the delivery agents to arrange re-delivery; if the item is not picked up or delivery rearranged within 10 days of receipt of this card, the parcel will be returned to us. We have no other option, under these circumstances, but to pass on to you any charges levied by the delivery agents for returning parcels to us and for any subsequent re-delivery to you.
If you choose a UK delivery method, you can elect to have your parcel left in a 'Safe Place' in the event you are not at the delivery address when the courier calls. In this case a signature will not be required, but the Safe Place must be somewhere secure and weatherproof on your property or a nominated and specified near neighbour. If you elect a Safe Place this is entirely at your own risk. The courier may decline to leave a consignment if they consider the Safe Place to be clearly insecure, dangerous to access or exposed to bad weather.
The Safe Place option is only available to addresses in the UK for deliveries not requiring a signature. If the Safe Place specified does not fit these requirements or where the order is of a sufficiently high value, the packet will be delivered by a signature required service.
We will do our best to comply with your request to leave a package in any safe place you specify, but ultimately the discretion rests with us whether we should dispatch your item by a signature required service and up to the courier to decide whether to leave the item in a place which he may consider to be insecure or inappropriate. We will not be held responsible for failure to observe your Safe Place request nor for the safety of parcels left in your nominated Safe Place.
We may, at our discretion, dispatch your order as more than one parcel where it is more economical to do so or to comply with weight restrictions imposed by the carrier.
Where we make delivery charges, these cover both postage and packing. We take care to pack our customers parcels well, using professional packing materials appropriate to the nature of product being carried & we aim to dispatch orders on a daily basis, Monday to Friday.
UK STANDARD DELIVERY OPTIONS
UK Standard delivery is available to all addresses in the UK except Channel Isles, Isle of Man and Scottish postcodes HS and ZE.
Standard Delivery is also available to Channel Isles, Isle of Man and Scottish postcodes HS and ZE, but carries a slightly higher delivery charge (price will be quoted when you enter your postcode in the Shopping Cart) and may take up to 2 days longer to deliver.
If you choose a 'standard' method of delivery your order will most likely be sent by MyHermes and should arrive within 7 working days* although this is not guaranteed. If you haven't received your parcel within 5 working days of our notice of dispatch, please call us and we will investigate for you.
UK MAINLAND EXPRESS DELIVERY OPTIONS
If you choose and pay for any of the following timed delivery services, your order should reach you within the times specified PROVIDED your order is placed and payment received by 12 noon for same day shipping. If your order is received after 12 noon, it will be dispatched the next working day. If your order is placed and paid for before 12 noon on a Friday and you have chosen Next Day delivery, it will be delivered the following Monday (providing this is not a bank holiday).
Deliveries will be made at any time between 7am and 7pm on working days (Monday to Friday only). We cannot be more specific about delivery times. The carrier will make all efforts necessary to deliver your parcel within the time frame specified, but occasionally there will be delays due to unforseen circumstances which are totally outside our control and for which we will not be held responsible.
UK Next Day Delivery is a Next Day* delivery service by UKMail or DHL to most addresses on the UK Mainland (shown as Zones A and B on the map below) and does not provide delivery to Northern Scotland, Scottish Highlands or Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight, Scilly Isles, or Channel Islands (shown as Zones C and D on the map below).
UK Express Delivery is a 2-3* working day delivery service by UKMail or DHL to UK Mainland addresses (shown as Zones A and B on the map below) and does not provide delivery to Northern Scotland, Scottish Highlands or Scottish Islands, Northern Ireland, Isle of Man, Isles of Scilly, Isle of Wight and Channel Islands (shown as Zones C and D on the map below) and some postcodes in
Excluded postcodes for UK Next Day and UK Express delivery are: JE, GY, IM, BT, HS, ZE, TR21, TR22, TR23, TR24, TR25, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB40, AB41, AB42, AB43, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV63, KA27, KA28, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH4, PH5, PH6, PH7, PH8, PH9, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50.
Express Delivery is also available to Isle of Man, Isles of Scilly, Isle of Wight, Channel Islands and Northern Ireland and the website will provide a quote for the various services available to those areas when a delivery postcode is entered in the Shopping Cart. The service provided is a 2-3* working day delivery service provided by UKMail or DHL.
Northern Scotland, Scottish Highlands Express Delivery is a 2-3* working day delivery service providfed by UKMail or DHL to Northern Scotland, the Scottish Highlands and Scottish Islands (shown as Zone C on the map below) excluding postcodes HS, ZE and KW15-KW17 and does not provide delivery to Northern Ireland, Isle of Man or Channel Islands or any other areas shown in Zone D on the map below. Postcodes covered by Zone C are:
AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB40, AB41, AB42, AB43, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV63, KA27, KA28, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH4, PH5, PH6, PH7, PH8, PH9, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50.
Scottish Island postcodes HS, ZE and KW15-KW17 Express Delivery 2-3 days is a 2-3* working day delivery service to Scottish Islands postcodes HS, ZE and KW15-KW17 (shown in Zone D on the map below). Some remote postcodes may take a day longer.
*The carrier will make all efforts necessary to deliver your parcel within the time frame specified, but occasionally there will be delays due to unforeseen circumstances which are totally outside our control and for which we will not be held responsible.
We are happy to deliver to most international destinations, but some destinations carry remote surcharges and because of this we are unable to guarantee the delivery prices shown on our website. The prices shown are indications based on a standard price for each delivery zone and do not include remote surcharges. If you proceed with your order on the basis of the price shown, we can adjust payment for delivery if necessary by either sending you a request for additional payment or by refunding any overpayment on postage.
If your delivery zone is not shown on the website, or you would prefer a firm quote for postage and packing before proceeding with your purchase, please email your Country, Town and Postcode and details of the items you would like to purchase to allow us to obtain shipping quotes from our panel of carriers. The provision of a valid daytime telephone number for the recipient is mandatory for all international shipments.